Focus Brands, Wing Shack, Jamco leaders talk data control, loyalty strategies| Restaurant Franchising and Innovation Summit 2022

Regaining control of data is paramount for restaurant brands after two years of data collection being in the hands of third-party delivery partners. April 27, 2022 | by Judy Mottl — Editor, RetailCustomerExperience.com & FoodTruckOperator.com Most restaurant brands, from QSRs to fast casuals to pizzerias, will admit to a clear truth: Third-party delivery played a … Read more

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in Nashville. April 22, 2022 | by Mandy Wolf Detwiler — Managing Editor, Networld Media Group Customer experience, expectations and challenges along with transformative technologies and innovation were the focus of a … Read more