Focus Brands, Wing Shack, Jamco leaders talk data control, loyalty strategies| Restaurant Franchising and Innovation Summit 2022

Regaining control of data is paramount for restaurant brands after two years of data collection being in the hands of third-party delivery partners. April 27, 2022 | by Judy Mottl — Editor, RetailCustomerExperience.com & FoodTruckOperator.com Most restaurant brands, from QSRs to fast casuals to pizzerias, will admit to a clear truth: Third-party delivery played a … Read more

Coal-fired ovens, strong customer focus drive Grimaldi’s franchise strategy| 1-on-1 with Pizza Leadership

Grimaldi’s is capitalizing on a century-old baking style utilizing coal-fired ovens and now, with operations all in place, the company is embracing franchising. April 14, 2022 | by Mandy Wolf Detwiler — Managing Editor, Networld Media Group The origin story of coal-fired pizza began in a small bakery in Brooklyn over a hundred years ago. … Read more

Cowboy Chicken, Fazoli’s, CKE Restaurant leaders offer insight on reducing labor shortage pains| Restaurant Franchising and Innovation Summit 2022

Artificial intelligence technology is proving to be a panacea to the restaurant industry’s labor challenges while also presenting a consistent way to drive upsell and boost the bottom line. April 18, 2022 | by Judy Mottl — Editor, RetailCustomerExperience.com & FoodTruckOperator.com The restaurant industry, whether it’s the QSR, the fast casual or the pizzeria, is … Read more

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in Nashville. April 22, 2022 | by Mandy Wolf Detwiler — Managing Editor, Networld Media Group Customer experience, expectations and challenges along with transformative technologies and innovation were the focus of a … Read more